Crew advice - answering clients' awkward questions

As part of our series for Spa Stews on how to handle clients, today we're looking at how to deal with creepy questions.

We've all had them - the suggestive, boundary-pushing clients who ask AWKWARD questions during a massage or treatment.

Some of them might be unaware that they being inappropriate (old-school!), and others definitely know that they are being manipulative. 

But what to say in the moment?

Here are some handy responses for those awkward situations to help you feel safe and to make sure you keep control of the power dynamic.

"Do you ever get asked for extras?" 

This question may seem to be innocent curiosity about the challenges that masseuses face, however steering the conversation towards any sexual subject matter is a big red flag.

"All my clients know I have very clear boundaries. If a client behaves inappropriately, I end the treatment"

"Would you massage closer to xxx" 

No matter where their pain might be, it's YOUR RIGHT to set the boundary of where YOU are comfortable massaging. If it's that bad, they can see their physio about their groin ache. 

"This is as far as I am comfortable massaging in this area."

"Do you have a boyfriend/girlfriend/partner?"

It's. Really. None. Of. Your. Business. It can be difficult on a yacht as you get to know the owners and they take an interest in your personal life. However, over-disclosure can lead to over-familiarity and fuzzy boundaries, so always remember - this is a professional environment. 

"That's really nice of you to take an interest, however I prefer not to discuss my personal life with my massage clients"

"Who massages you?" 

This one may be innocent, but often it has undertones of creepy.

 "Let's focus on your treatment - how's that pressure?"

Other Tips

Bounce it back to them

"That's an interesting question - why do you ask?"

Reserve the right to say no!

"Can I ask you a question?"

"You can ask, and I reserve the right not to answer!"

Practise saying 'no' in ways that feel comfortable for you.

Remember, "No" is a complete sentence. 

The more we practice firm boundaries in our professional life, the easier it is to practice firm boundaries in our personal life, and vice versa.

You've got this!  🙌